Terms Of Service
Gakers food will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract. We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.
Please be aware that although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.
Gakers Food will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Out of the Bubble bakery provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade, or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above.
Cake flavor and texture are subjective. Refunds requested due to flavor or texture after the cake has been accepted and picked up will be at the sole discretion of Gaker’s food. Gaker’s food may consider a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards. Please note, that we do taste our cakes daily to insure the highest quality. Quality determination is solely at the discretion of Out of the Bubble Bakery. Our cakes are baked from scratch with all-natural ingredients and need to be kept out at room temperature for at least an hour prior to serving. Keep in mind, that variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also, be aware that exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made Gakers Food will communicate this to the customer and seek re-design approval.
Care and Handling
We are not responsible for any damage to the cake after pick-up or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table and optimal room temperature of 75 degrees or below.
If you or your representative elect to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of Gakers Food.
- In the case of fresh flower usage on the cake, the responsibility of the flower safety and safe food practices will rest with the florist and not with Out of the Bubble Bakery. The person placing this order should obtain a notice of plant safety, in question, from the florist.
- Gakers Food is not responsible for any damage to the cake caused by the placement of flowers by another party or other items on the cake.
The delivery time will be confirmed after the order invoice is received before your event date.
The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products. In the case of an unavoidable occurrence, such as an act of god, a car accident, poor road conditions, or dropping of cake during delivery — Gakers Food cannot be held liable for more than the price of the cake described in this order.
If the client or client representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services.
Photographs and Marketing
We do, however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.
–All sales are final.
–All payments are non-refundable. Store credit can only be issued by Gakers Food Management. Any refund or store credit requests must be submitted in writing via email to [email protected] Gakers food has 2 days to review this request and determine an outcome. The outcome will be sent to the email address of the requester.
–The initial deposit reserves your event date is non-refundable and non-transferable. Its monetary value cannot be applied to store credit or later dates. When we take your event order, we begin the process of declining other orders. As we get closer and closer to your event date, the chances of re-booking your date are greatly reduced.
–The balance must be received within the following time frames below. Reservation deposits should be received within 72 hours of invoice receipt. Final payments are due on the date specified in the invoice.